SHIPPING POLICY

Thank you for choosing Pawstrove Co.! We are committed to providing you and your pet with quality products and a convenient shopping experience. Here is information about our shipping policy:

1. Shipping Area

   We currently only offer delivery services within Singapore. All orders can be shipped to all areas of Singapore.

2. Shipping Methods

   We partner with the following shipping companies to ensure your order is delivered quickly and safely:
   SingPost
   NaiNai Logistics
   You can choose your preferred shipping method at checkout.

3. Shipping Costs

   Specific costs will vary depending on order weight, destination, and the chosen shipping method. You can view an estimate of shipping costs at checkout.

4. Processing Time

   All orders will be processed and shipped within 1-2 business days. You will receive a confirmation email with your tracking number upon completion.
   Please note that processing time is not included in weekends and public holidays.

5. Estimated Delivery Time

   Standard Delivery: Estimated delivery time is 3-5 business days.
   Expedited Delivery: Estimated delivery time is 1-2 business days, depending on your chosen shipping company and address.

6. Track Your Order

   Once your order has shipped, you will receive an email with tracking information. You can track your package on your chosen shipping company’s website using the provided link or tracking number.

7. Having Problems?

   If your package has not arrived within the expected timeframe, or if you have any questions about the shipping, please feel free to contact our customer service team.

Thank you so much for choosing Pawstrove Co.! We look forward to providing you and your pet with a superior shopping experience and service.